With more than 65 years of
experience, Hewitt Associates (NYSE: HEW) is the world's foremost provider of
human resources outsourcing and consulting services. The company consults with
more than 2,300 organizations and administers human resources, health care,
payroll and retirement programs on behalf of more than 340 companies to
millions of employees and retirees worldwide. Located in 33 countries, Hewitt
employs approximately 24,000 associates.
Overview
The Green Belt is responsible for ongoing delivery for aligned domain(s)
through issue resolution, change requests, and standardized processes that
contribute to achievement of Service Levels, Reporting Service Levels (SLA's,
RSL's) and Key Performance Indicators (KPI's). This position involves heavy
client and vendor management as well as indirect coaching/mentoring of team(s).
Responsibilities
Researches and
documents the overall process related to projects and ongoing delivery
ensuring all systems have been identified and integration points
documented
Creates detailed
functional business requirement specifications
Monitors project
scope to ensure the scope is base lined and that any changes requested are
evaluated for impact and business need
Ensures that the
process flows are complete and within the defined scope for projects
Provides status
reports and communicates changes in process for project assignments
Assists in post
project QA and knowledge management
Acts as Subject
Matter Expert (SME) for domain area and Account support
Develops and leads
process improvements for existing processes and supports creation of new
processes with emphasis on (up/down) stream impacts
Responsible for
identification of issues. Drives change for related improvements. Ability
to understand impact of issue across domains and ensure resolution.
Identifies and
resolves escalations with strong emphasis to associated patterns, trends,
and root cause analysis
Responsible for
meeting SLA's and
accountability for downstream SLAs
Understanding and
assisting with the internal and external Change Request process and
costing
Supports and
provides investigation on regulatory and compliance issues and ensure
reporting of same to management
Participates in new
client transitions gaining an understanding of processes and documentation
Communicates
effectively with the client and internal partners for analysis/resolution
Designs and updates
reports and establishes baseline metrics at the outset of the project and
analyzes results over a period of time
Partner with Client
teams on trend analysis and process improvements
Leads client
interaction and facilitation on all client touch-points
Provides direction
and oversight to other associates in their performance of task level
assignments
Assists with
documentation and leads or participates in release of
communications/training
Supports delivery
models to internal and external clients
Represents domain
in meeting with other teams/domains to develop/refine process execution
Develops and/or
assist in developing training materials for the Domain/Business Unit
Encourages
application service delivery model by challenging requested custom
functionality and offering alternative solutions
Qualifications
QUALIFICATIONS
Formal Education & Certification
BA, BBA, BS
in Business,
or equivalent degree or work experience required
Green
Belt
Certification preferred
Knowledge & Experience
3-5 years of work
experience in HR or related process
Project
experience
required
Ability to work
under tight deadlines managing multiple tasks
Strong
analytical
skills required
Self-starter able
to operate effectively under minimal direction from senior team
members
Strong knowledge of
client requirements
Ability to write
client business requirement documents
Assess
case based
on regulatory/legislative requirements and provide risk analysis
and
document
Experience with
selecting the best option to solve the needs of the client
Ability
to identify
process improvement areas and facilitate improvement projects
Ability
to refine
processing procedures based on "big picture" understanding
Ability
to clearly
document processing procedures into an SOP format
Strong
written and
verbal communication kills
Intermediate
customer service skills
Understands
transition or project methodology
Knowledge
and/or
experience with a case management system (i.e. Siebel or Workflow)
preferred
Basic or
Intermediate level knowledge of one service area including best
practices
and delivery model, desired
Understanding
of
other related service areas, desired
Technical Skill(s)
Ability to navigate
and learn multiple systems
Ability
to write
client business requirement documents
Assess
case based
on regulatory/legislative requirements and provide risk analysis
and
document
Ability to properly
research problem solve with various stakeholders changes, system
Experience
leading
complex/inter domain projects desired
Ability
to create
test scripts/test plans for UAT Testing.
Proficiency
in
Excel, Word, and PowerPoint, required
Hewitt Expectations
In addition to position qualifications, all employees of Hewitt
Associates are
expected to demonstrate the following competencies:
Domain/Technical
Expertise
Client Focus
Personal
Impact
Operational
Excellence
Business Acumen
Work Conditions:
Occasional evening
and weekend work to meet deadlines
Frequent
computer
use at workstation up to 2 hours at a time or for extended periods
of time
Mobility within the
office including movement from floor to floor
Access
information
using a computer and related components and peripherals
Participation
in
training sessions, presentations, and meetings
Local
travel to
client sites will be required
All positions require an
applicant who has accepted an offer to
undergo a background check. The checks run are based on the nature of
the
position. Background checks may include some or all of the following:
education
verification, employment verification, criminal check, Denied Restricted
Parties Lists or OFAC lists check, fingerprint verification, credit
check,
and/or drug test. By applying for a position with Hewitt Associates, you
understand that you will be required to undergo a background check
should you
be made an offer. You also understand that the offer is contingent upon
successful completion of the background check and results consistent
with
Hewitt's employment policies. You will be notified during the hiring
process
which checks are required by the position.
Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
Education Requirements
Some College, Technical/Vocational, Associates, Bachelors, Graduate
Jobs 
