Charlotte Business Professionals

By Allison Grace of Instant HR Solutions

on October 5, 2009

Published in : Human Resources

Keywords : employee, performance, problem, counseling, coaching, attitude, behavior

1. Put problem people in perspective. Don't take their antics personally.
2. Go somewhere to cool off.  You can't concentrate on constructive, creative alternatives while you're clinging to anger.
3. Learn to respond as well as listen.  Be assertive.  Don't expect an employee to read your mind.  Let him or her know when you're annoyed, upset or disappointed.
4. Give and request frequent feedback.  Don't stew over what an employee may be thinking.  Ask.
5. Look at policies first.  No matter how angry someone's behavior makes you, don't say or do anything until making sure you're on safe ground.
6. Deal directly and discreetly.  Choose face-to-face talks in private to discuss an employee's attitude or behavior.
7. Always document.  Keep a record of all communications to prevent lies or faulty recollections from taking over later.
8. Be straightforward.  The more you remain matter-of-fact, the less you encourage an employee to play games.
9. Be gracious.  Someone's rudeness doesn't give you the right to respond in kind.
10. Be prepared to fail.  Some people with attitude problems can't be saved, no matter how much counseling you provide.

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